FAQ's
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you offer free shipping? What’s the minimum?
Yes, we offer free shipping on orders over $75. For orders below this amount, we only charge a flat fee of $4.99.
How long will it take to receive my order?
Orders are typically processed within 1 business day and arrive within 3-5 days after that unless otherwise stated on product page shipping estimates.
What is your return policy?
We offer a full money-back guarantee for unopened items, and stand behind all of our products. If your purchase doesn’t meet your expectations, we are here to offer support and guidance to help you produce the best results. We cannot accept opened or used items. In the event your items arrived damaged or you change your mind on an unopened item, we provide hassle-free returns for a seamless, worry-free experience and offer a complete refund once your unopened item is returned and inspected. Read More
Can opened or used products be returned?
Our 30-day return policy is designed for situations where a customer changes their mind after ordering — but before opening or using the product. (Some examples might be: our product arrives too late, they found another cheaper produc, or they decided to to stick with a product they could buy locally.)
Because our products are chemicals, liquid form and depend on many variables to work properly — including application technique, equipment used, pad quality, gelcoat condition, and even the boat’s maintenance history — once a bottle has been opened and used, wthere is no way for us to resell it or verify how it was applied. As a result, this policy protects our customers by ensuring every bottle we ship is fresh and uncontaminated, and it protects our small business from the unfortunate reality that some people will use a product entirely and then try to return it for a refund.
We do stand behind our products and happily offer free application guidance — including pad recommendations, buffer speed, and technique tips — to help ensure you get the absolute best results possible the first time you use it. We are also honest and transparent about if our products are up to a specific task, when our customers ask, and will even recommend competitor's products if we honestly believe they'll do a better job on a certain application. If you’d like, I can send you a step-by-step guide and be available to answer questions as you work.
I hope that makes sense, and I’m here to help make sure you’re set up for success before you start.
Best regards,
How do I initiate a return?
To initiate a return, please contact customer service team at info@skwol.us with your order details, and we will guide you through the process quickly and seamlessly.
Performance
Below are some of are common questions about results and expectations
How long will the shine/protection last?
Our Ceramic Top Coat locks in your boat's existing state (if it is shiny, it will protect that shine) for up to 12 months depending on how and where the boat is stored and maintained. It is important to follow directions closely and to use a proper pH balanced soap free of degreasers to avoid removing the coating prematurely. Coating must be reapplied if any degreasers or acids are used to clean your boat.
Can your product restore faded or chalky gelcoat?
Yes. Our Oxidation Remover leverages a combination of mild abrasives and polishing agents to remove even heavy oxidation and restore shine.
Will your ceramic spray prevent oxidation?
Yes, when applied according to directions, our Ceramic Top Coat prevents oxidation.
What makes your boat soap different than others?
Our Foaming Action Boat Soap is a balanced formula of high performance surfactants that won't strip wax, polish or ceramic. It contains no artificial coloring or dyes, no degreasers, no phosphates and is PFAS-Free. Made with 100% EPA Safer Choice listed ingredients. Safe for every surface on your boat and aquatic life.
Products
Below are some common questions about our products
How do I apply the Ceramic Spray Coating?
Ensure the boat surface is cool, clean and dry. Spray the ceramic coating directly onto the surface. Wipe evenly, up and down and side-to-side in a crosshatch motion to cover entire area. Buff with a clean microfiber towel. Do Not apply to hot surfaces or in direct sun.
Can I purchase SKWOL™ in stores?
We sell our formulas direct-to-consumer on here on our website and Amazon.com to avoid retailer and distributor markups, ensuring you receive the best price possible. Our website offers exclusive bundling discounts as well as personal customer service. We've partnered with Amazon to help fulfill our orders on-site offering fast and free delivery for our customers.
Are SKWOL™ products safe for all boat surfaces?
Yes, our products are formulated to be safe on various surfaces, including fiberglass, gelcoat, vinyl, and metal. Always follow the instructions on the label for best results.
Can I use SKWOL™ products on other vehicles?
While designed primarily for marine environments, many customers have found our products highly effective on RVs, cars, and other vehicles.
How often should I use the Vinyl & Trim Cleaner?
For optimal protection, use the Vinyl & Trim Cleaner monthly or as needed, especially after exposure to harsh environmental conditions.
Do your products contain harsh chemicals?
No, SKWOL™ products are formulated with eco-friendly ingredients, ensuring effective cleaning without harming the environment. Many of our formulas are made with EPA Safer Choice listed ingredients and all are U.S. Clean Air Act and U.S. Clean Water Act compliant.